"The reason I gave a "Great Rating" to Russell & Smith Honda and their team was because the following Criteria was "OVERALL EXPERIENCE WAS EXCELLENT, OUTSTANDING, AND CUSTOMER SERVICE WAS REMARKABLY GOOD"! I would like to thank Jon Moore, Ami Tran & Janet Cousins for being so kind, patient, and also keep doing what you all do! I'm loving my brand "New Honda"!" - rmcd1
"We had 4 kids (ages 7mths-8 yrs) and needed to buy an Odyssey quickly as possible. Chris did a fantastic job getting us through the system and we were out of there in about 2 hours, not an easy task with poor credit like we have! Everything from start to finish went smoothly and easy. The whole staff was wonderful especially considering I had 3 kids running around their showroom playing with cars. This is a dealership who cares about their customers and we would definitely recommend them to anyone looking for a new or used Honda. Great work!!" - hjohnston19
"Service was prompt, and Jon, the salesman, was very knowledgable and professional. He answered all of my questions; and went to the manual for answers to what he didn't know. Roberto was likewise very friendly and honest in hs dealings. The dealership honored th Internet price and lowered that price a little. The overall experience was pleasant and much different from the hughy negative experiences that I have had in years past with high pressure, dishonest salesmen." - sleh45cc
"Upon my arrival to the dealership, which was beautiful inside and out, I was immediately greeted with a smile by a very nice salesman, Andy. I let him know which cars I had been considering, and he walked me around the lot to take a look at some of my options. Once we went inside to talk details, Jack Carney, the General Manager, came over and personally introduced himself, welcomed me to the dealership, and made me feel very at ease about my big purchase. All of the employees were very informative, knowledgable and respectful. I could tell that they had my best interest at heart. I was very impressed with the personal attention I received from Mr. Carney. He was just wonderful and made the overall experience very special for me. After all the paperwork was signed, I was handed the keys and walked outside to check out my brand new, squeeky clean Red 2012 Honda Accord LX Coupe! It was a great day, and I could not have been more satisfied with Russell & Smith Honda and the amazing customer service they provided." - Caroline H.
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